Delivery, payment & returns

How ordering works

• Tap Order on WhatsApp on any product. The chat opens with the product already named.
• We confirm stock, the full price and the delivery fee in the chat before you commit.
• You say yes, and we agree a delivery time with you.

There's no checkout, no account and nothing to pay upfront.

Payment

You pay on delivery, once the desk is at your door. We don't take payment online, and we never ask for card details in a chat. The amount you pay is the total we agreed on WhatsApp, and we confirm how you can pay in the same chat.

Delivery

• Nairobi: same-day delivery for items in stock, once your order is confirmed.
• Outside Nairobi: we arrange delivery case by case and agree the timing and cost with you first.
• Arriving soon: items that aren't in Kenya yet are delivered once they land. We'll tell you when.
• Delivery fees are confirmed on WhatsApp before you order.

Check it on delivery

Before you pay, check that the boxes are undamaged and that you've received the right model, size and colour.

If something is damaged or wrong

• Tell the driver at delivery, or message us on WhatsApp with photos within 48 hours of delivery.To be confirmed
• We'll arrange a replacement or collect the item, at no cost to you.

Changing your mind To be confirmed

• Before dispatch: message us and we'll cancel the order. You haven't paid anything, so there's nothing to refund.
• After delivery: tell us within 7 days. If the item is unused, not assembled and in its original packaging, we'll arrange to collect it and refund you. You may be asked to cover the collection cost.

None of this affects your rights under Kenya's Consumer Protection Act, 2012, including your rights when goods are defective or not as described.

Warranty

Warranty terms depend on the product. We confirm them per product on WhatsApp, in writing, before you order. Keep that chat as your record.

Contact

For anything about an order, a delivery or a return, message us on WhatsApp or email hello@flexispot.ke.